আমি একজন ভোক্তা আমিই উদ্যোক্তা

Return Policy
Our Commitment
We are committed to your satisfaction. If you are not entirely satisfied with your purchase, we're here to help.
1. Return and exchange period
  • We accept returns and exchanges for [refunds, store credit, or exchanges] within 4 days of the original purchase date.
  • If 5 days have passed since your purchase, we cannot offer you a refund or exchange. 
2. Eligibility for returns
To be eligible for a return, your item must meet the following criteria:
  • Condition: Your item must be unused, unwashed, and in the same condition that you received it.
  • Original packaging: The item must be in its original packaging.
  • Proof of purchase: A receipt or proof of purchase, such as your order number, is required to complete your return. 
3. Items exempt from returns
Certain items are exempt from being returned due to their nature. These may include:
  • Perishable goods (e.g., food, flowers).
  • Personalized or custom-made products.
  • Intimate apparel or sanitary goods for hygiene reasons.
  • Gift cards.
  • Downloadable software products.
  • Sale or clearance items (specify if these are final sale). 
4. How to initiate a return
  1. Contact us: To begin your return, please contact our customer support team at info@ujanvati.com with your order number and the reason for the return.
  2. Return authorization: We will provide you with a Return Merchandise Authorization (RMA) number and detailed instructions on how to return your item.
  3. Ship the item: You must send the item back to the address provided with the RMA number. 
5. Shipping costs for returns
Customers are responsible for return shipping costs for reasons other than a defective or incorrect item. In cases where we made an error or the item is defective, we will cover the return shipping costs. Original shipping costs are generally not refundable, unless it was for standard delivery with a full refund. 
6. Refunds
Upon receiving and inspecting your returned item, we will notify you about the approval or rejection of your refund request. If approved, the refund will be processed to your original payment method within a specified number of business days. If a refund is not received, customers should first check their bank or credit card statement and then contact their card issuer before contacting us. 
7. Exchanges
Exchanges are typically only offered for defective, damaged, or incorrect items. To request an exchange, follow the return initiation process and specify your request when contacting us. 
8. Damaged or wrong items
If you receive a damaged, defective, or incorrect item, please contact us immediately. We will provide instructions for returning the item for a replacement or refund, and we will cover all shipping costs. 
9. Contact us
For any questions about our return policy, please contact us at [Your Customer Service Email].

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